Come and chat to our friendly and knowledgeable Customer Service Hosts. Here to help with anything from finding that must-visit store, to travel advice or just happy to talk about what's on in Leeds. All you need to do is ask!
The Customer Service Lounge is located on the first floor opposite H&M, alternatively look out for our Welcome Hosts who are based at various locations throughout the centre.
Services available in the Customer Service Lounge include:
The Customer Service Lounge team is here to help customers in any way possible, including all enquiries relating to Trinity Leeds, the city, events and retailer offers at all stages of a customer’s visit.
Trinity Leeds Gift Cards are on sale in the Customer Service Lounge, and help can be provided with all customer and retailer Gift Card enquiries.
iPads and Trinity Welcome App
There are six iPads available for customer use on the mall directly outside the Lounge. The Welcome App has links to shops, restaurants, local information, news, weather, sports, events, an Everyman Cinema guide and a link directly to the Trinity Leeds website. There is also a feedback form for customers to rate our service.
Complimentary Wheelchair Hire
There are six self-push wheelchairs to hire at no cost for use within Trinity Leeds. Customers wishing to use this service will need to bring photo ID and proof of address on their first visit. The wheelchairs may be reserved in advance by calling or emailing the Customer Service Lounge.
Shop and Drop
Customers are welcome to leave their shopping from Trinity Leeds with the Customer Service Lounge during our opening hours, at no charge.
Leeds Visitor Information
If you're new to Leeds or simply looking for new things to do, we can provide you with information about the city including maps, travel information and guides to what's on.
Visit us for details about personal shopping services available at TopShop, Coast (including made to match shoe dye service), Burton (made to measure tailoring service), Dorothy Perkins (style advisors) and Mamas and Papas (baby bump fitting service).
We also work with independent image consultant and personal stylist Arash Mazinani, who can assist you on a shopping trip and give advice on the best purchases for you. Please contact us for details on how to book.
Free Wi-Fi (available throughout Trinity Leeds)
Customers can access free Wi-Fi via The Cloud on their own portable devices, or browse our website and other specially chosen sites via the Lounge iPads.
Mobile Phone Charging
Customers are welcome to charge their phones using the power sockets within the Customer Service Lounge. We provide a large variety of chargers and have adapters for most brands.
Box Office - first direct arena
Book your tickets for Leeds' first direct arena from the box office desk within the Customer Service Lounge. They are open from 9am-8pm Monday - Saturday and 11am-5pm on Sundays. If you pay in person in cash there is no booking fee.
Trinity Leeds Child Friendly Shopping Scheme
Trinity Leeds are proud to be a partner in child friendly Leeds. For more information contact us at: 0113 394 2415 or email to: email@example.com
If you have any questions about Trinity Leeds or the city of Leeds, please ask! Our team is at your service.
Click to see the location Customer Service Lounge on the Centre Map.
The lounge is open during our normal shopping hours.
To contact the Customer Service Lounge please call 0113 394 2415.
For more information on any of the services listed above or if you have a general query, please email firstname.lastname@example.org