With the relaxation of restrictions in England from 19th July, the health and wellbeing of everyone that visits Trinity Leeds remains our highest priority.
Below is some information you may find useful when visiting us…
From the 19th July, it is expected that anyone visiting Trinity Leeds will wear a face covering, unless they are exempt. Our teams will also continue to wear face coverings, unless exempt, to protect those around them.
As of July 19th 2021 there will be some changes here. These changes include the removal of the one-way system and the returning of capacity levels to what they were pre-Covid.
In this time of change, we ask that everyone visiting Trinity Leeds treats fellow guests and staff with respect and gives each other a little bit of extra space as we all get used to this more relaxed approach.
The pandemic has been an incredibly difficult time for many people and our outlook is one of positivity and excitement as we welcome back guests into a safe, fully reopened Trinity Leeds!
Our teams are on hand to keep everyone safe – please treat them with respect. We will not hesitate in asking people to leave the centre if they are abusive towards our staff.
Good hand hygiene
While visiting Trinity Leeds, we would appreciate it if you could regularly sanitise or wash your hands to keep yourself and others safe.
You will find hand sanitiser at regular points around the centre and hand washing facilities are available in the centre toilets.
Our teams continue to work hard to ensure all our guests feel safe when they visit Trinity Leeds. That means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic.
FREQUENTLY ASKED QUESTIONS
Will centre staff be wearing face coverings?
The safety of everyone who comes into the centre is our number one priority and we have provided our teams with face coverings. They will continue to wear them indoors to keep those around them safe.
Do all visitors have to wear a face covering, even in open outdoor spaces?
From the 19th July 2021, it is expected that anyone visiting Trinity Leeds will wear one, unless they are exempt, and our teams will also continue to wear masks to protect those around them. We ask that anyone visiting Trinity Leeds treats fellow guests and staff with respect and gives each other a little bit of extra space as we get used to this more relaxed approach.
Will you still be making hand sanitiser freely available for the public?
Hand sanitiser is available here.
How will you stop an outbreak of Covid if all the rules are being relaxed?
Our teams continue to work hard to ensure all our guests feel safe when they visit. That means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic, and we’ll continue to make hand sanitisers available to all our guests. It’s important to note, that our covid risk assessment remains in place, and we will continue to follow all the necessary guidance.
Do you have any plans to change opening hours to prevent overcrowding?
No, however we encourage all guests to visit our website and check with individual stores before setting off, as times may vary. We would also suggest that people visit during quieter periods – we’ll be promoting these through our digital channels.
At Trinity Leeds typically our quieter times are mornings, and late afternoons into the evening.
Are you changing centre capacity?
Yes, with social distancing guidance being lifted we will be reverting to the capacity levels we have prior to Covid.
Will staff be tested before being allowed to work with the public?
No, as this is not a Government requirement. However our teams are incredibly experienced in keeping our centre safe and clean and are well versed in managing the re-opening of non-essential retail. Should any of our staff show Covid-19 symptoms, then we will be asking them to self-isolate and follow Government guidelines.
What happens if someone isn’t wearing a mask?
We expect all guests to wear a face covering in shops and indoor shopping centres. We will continue to work with our security teams to encourage all guests to follow our guidelines.
I can’t wear a mask. Will you make me?
Our teams are making sure they are knowledgeable about exemptions for those who are unable to wear a face covering. We want our destinations to be inclusive for all so if you are exempt from wearing a covering please let our centre teams know and we will offer assistance.
I forgot my mask. What now?
We have a very limited number of masks that we can supply to guests in an urgent situation. We strongly advise guests to ensure they have their mask with them before they travel to Trinity Leeds.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card. Card payment will be required for Trinity Leeds gift cards.
Will there be a limit to how long I can spend in the centre?
No limits will be applied to the amount of time you are able to spend in the centre.
Do we need to park 2 metres apart in the car park?
Guests do not need to park any differently. However, we ask customers to maintain a safe distance when entering and leaving your vehicle. Guests will be able to pay at the pay stations with cash and card as normal.
How do I get into the centre - has this changed?
Any local route changes will be communicated through our website, local traffic updates and our social media channels.
Are all the toilets open?
All our toilet facilities will be open as normal.
Will all the baby feeding and changing facilities be open?
Yes, all our baby feeding and changing facilities will be open and will be sanitised and cleaned continuously.
Will there be any changes to the lifts?
Lift access will be subject to social distancing guidelines. We ask priority is given to disabled customers and those with pushchairs.
Is there any change to the local buses/ park and ride?
Please check our Getting Here page for all information on all public transport updates and Park & Ride.
Is Guest Services open?
Yes, Guest Services will be open 9am-8pm Mon- Sat and 11am-5pm Sun. Please do not hesitate to ask a member of security team/mall cleaning staff if you need assistance.
I am in a vulnerable/at risk group - do I get priority access?
We will be able to assist members of the public who identify themselves or notify us in advance.
I can't stand for long periods, what support is available to me in the centre?
Selective seating will be available throughout the centre. Shopmobility is available and can be accessed by visiting our Guest Services. To book a wheelchair or mobility scooter to use in Trinity Leeds please contact Guest Services on 0113 394 2415 or email firstname.lastname@example.org. You will need to bring photo ID, including proof of address, with you on the day.
Questions about shops and eating out
What shops are open and what are their trading hours?
A full list of our trading stores and their opening hours can be found here.
Is Trinity Kitchen open?
Yes, Trinity Kitchen is open for indoor dining.