FAQ

Some of the most frequently questions asked regarding Love Trinity Leeds are listed and answered below. If you've got any other queries please get in touch via e-mail at: love@trinityleeds.com or phone: 01133942415. 

Please see Terms & Conditions for more information.

HOW DO I COLLECT POINTS?
Every time you spend £25 or more in a single transaction in an individual store on a unique day, you will get a point.
- Start in the Bronze tier.
- After collecting 10 points you will move up to the Silver tier.
- When you collect an additional 10 points, you will move to the Gold tier.

Points are collected by showing the app or loyalty card at the point of purchase and having your unique customer code scanned each time. On each tier there will be exclusive treats and offers which you can redeem by showing the app on your phone, or loyalty card.

HOW DO I KNOW WHEN I HAVE MOVED TO THE NEXT TIER?
If you are using an app, you will find this information within the app and receive emails.
If you are using a card, please ensure it is registered to receive email updates. 

HOW DO I KNOW WHAT IS ON OFFER ON THE NEXT TIER?
If you are using a card, you will receive targeted email updates, tailored to your preferences.
If you are using an app, please refer to your Offers section. Offers available to you on your tier (and any tiers below) will be clearly signposted. Offers which are available on the next tier up will appear greyed out.

HOW OFTEN DO THE OFFERS ON EACH TIER CHANGE / GET UPDATED?
Offers will be constantly changed and updated throughout the year to ensure you have a great experience every time.  

I AM ON SILVER / GOLD TIER. AM I STILL ELIGIBLE FOR THE OFFERS ON THE BELOW TIERS?
Yes. If you are on silver, you get bronze and silver offers, and if you are on gold, you get bronze, silver and gold offers.

I HAVE REACHED THE GOLD TIER. DOES THIS MEAN I WILL ALWAYS RECEIVE GOLD TIER OFFERS?
Points will accrue in rolling periods of 12 months at a time (a “Points Year”).
The first Points Year will commence on the date of your first Qualifying Purchase.
Once you have reached gold or silver status during a Points Year, you will keep that status for the whole of that Points Year.
You can only retain the gold or silver status in the following Points Year if you make a Qualifying Purchase in the first 3 months of the following Points Year.
If you do not make a Qualifying Purchase during this 3 month period, you shall become a bronze member.
Please see Terms & Conditions for more information.

HOW DO I CHECK THE BALANCE OF MY POINTS?
Your points will be shown on your mobile phone in the Love Trinity Leeds App, or if you are a registered card holder you will receive regular email updates.

TECHNICAL / PRACTICAL BITS

WHAT PHONE DO I NEED FOR THE APP TO WORK?
Android devices with Andriod version 4.0 or later. 
iPhones with either iOS7 or later. 

I DO NOT HAVE A MOBILE PHONE / I DO NOT HAVE A PHONE WHICH IS SUPPORTED BY THE SCHEME. HOW CAN I PARTICIPATE?
You can use a physical loyalty card rather than an app. Cards are available from the Trinity Leeds Customer Service Lounge.

WHAT HAPPENS TO MY POINTS IF I MOVE BETWEEN CARD AND APP?
During registration your points will be transferred via the unique user number on the back of your card automatically.

WHO IS ELIGIBLE FOR THE SCHEME?
Everyone over the age of 14 is eligible to participate in the scheme, including retail staff and employees of Trinity Leeds. Please see T&Cs for more information.

WHAT HAPPENS TO MY DATA?
Your data will be stored in accordance with the Data Protection Act 1998.
We are committed to protecting the privacy of members of the Loyalty Scheme.
When you take part in the Loyalty Scheme, we will collect certain information from you including your name, email address, telephone number and any other information you provide, such as age group, interests and preferences.
Please see Terms & Conditions for more information.

WHAT HAPPENS IF?

I LOSE MY CARD?
Please contact Trinity Leeds Customer Service Lounge on 01133942415 or email love@trinityleeds.com so we can cancel your card.
There are a limited number of Loyalty Scheme Cards and so we may not be able to provide a replacement. In such circumstances, you can continue to take part in the Loyalty Scheme by downloading the Loyalty Scheme App. The email you used for signup with enable you to link your old card with either a new card or app.
We are not responsible for any unauthorised use of the Loyalty Scheme Card which is made by a third party whilst it is lost or stolen. 

I LOSE OR CHANGE MY PHONE?
The app is transferable across to your new device in the same way other apps transfer over.
Simply login with your login details and all user information will appear on the new device.

If you've forgot your PIN, simply complete the signup again using the same e-mail adress and you'll then receive an e-mail with your new PIN. 

I FORGOT TO SHOW MY PHONE AT POINT OF SALE / MY PHONE BATTERY DIED. HOW CAN I COLLECT MY POINT?
Unfortunately your phone / card must be shown at the point of sale. Points cannot be collected after the purchase. If there is a fault with the scanner at the point of sale, points should be added at an alternative till.

I GET A REFUND ON THE PURCHASE I MADE WHILST COLLECTING A POINT? DO I GET THE POINT DEDUCTED?
No. Refunds do not affect collection of points. Please see T&Cs for more information.

I HAVE SPENT £1,000 IN ONE RETAILER, IN ONE TRANSACTION. DO I QUALIFY FOR MORE THAN ONE POINT?
No. You may only collect one point per transaction in a unique retailer on a single day.

I HAVE MADE MULTIPLE PURCHASES OVER £25 IN THE SAME RETAILER ON THE SAME DAY. DO I QUALIFY FOR MORE THAN ONE POINT?
No. You may only collect one point per transaction in a unique retailer on a single day.

I HAVE RECEIVED A TRINITY LEEDS GIFT CARD. WHERE CAN IT BE USED AND HOW QUICKLY DO I NEED TO USE IT?
The Trinity Leeds Gift Card can be used across the centre in our shops, bars and restaurants. A small number of retailers do not accept the card. Please speak to the team in the Customer Service Lounge for more information.
The card must be used within 2 months of issue.

WANT TO LEAVE THE SCHEME?
To leave the scheme simply delete the app from your mobile phone or dispose of the card and unsubscribe from the Love Trinity Leeds emails (the link is on all Love Trinity Leeds emails).

I’M NOT GETTING LOVE TRINITY LEEDS EMAILS. WHAT SHOULD I DO?
Add the email address to the safe senders list: love@trinityleeds.com
Ensure the email address entered is correct by contacting the Customer Service Lounge on 01133942415 who will check your details.