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Restaurant General Manager-Rosa's Thai Cafe (opening soon)

Closing Date: 27/02/2019

Producer of Happiness (Restaurant Manager)

Report to: Area Manager

Direct reports: Head Chef and all FOH staff

Rosa’s in a nutshell:

Rosa’s is all about bringing uber authentic Thai food to a cool British café setting. We deliver warm, personable service to a loyal clientele across London.

Your job in a nutshell:

You have 3 priorities

* Make your team happy

* Make our customers happy

* Make our investors happy


You are responsible for providing an awesome experience for each and every guest who visits; whilst training, enthusing, leading and developing an amazing team of individuals who deliver warm, genuine, friendly service at all times. You are also responsible for managing all site administrative requirements and following all reasonable operational management requests.

Key objectives and illustrative tasks

To drive customer happiness [KPI: Customer NPS score and Food Quality score]

* Ensure that each area of the guest journey - from enquiry through departure, are delivered to the highest standard

* Work closely with your Head Chef to ensure every dish is served to spec

* Record all guest feedback both positive and negative, and address issues raised with your team at daily shift briefings or at team meetings

* Deal with all complaints. No member of your team must ever attempt to deal with negative feedback. This must be referred to you or your number one

To build a happy Team [KPI: Staff turnover]

* Sign off all new team members ensuring good cultural fit with the rest of the team

* Spend time building relationships from day 1 with every team member FOH and BOH

* Complete day one inductions for all staff

* Oversee training for all team members, ensuring it is completed in agreed timeframes

* Address all issues with conduct and/or performance via the prescribed company process and seek guidance from senior management where necessary

* Identify and address team and individual training and development opportunities

* Manage relationship with Head Chef to ensure Kitchen team are properly trained and motivated and appropriate standards are being maintained

To drive commercial returns [KPIs: Financial targets and Happy Investors]

* Work with marketing to drive awareness and sales in local market

* Accountability for stock control balancing delivery of food and drink to spec with minimizing waste

* Ensure forecasts and rotas are prepared in advance and labour targets are achieved

* Protect company assets, particularly cash, carrying out daily cash-outs and flagging any discrepancies to cluster manager

* Conduct monthly beverage stock takes and place orders on Comtrex for all products as required to maintain availability and a sensible level of holding stock

To maintain excellent operational standards


* Follow the pay structure with all team members. Details of pay rises must be submitted to the Master of People and Development at the monthly managers’ meeting

* Create weekly front of house and kitchen rotas two weeks in advance every Monday

* Process and approve holiday requests for both front of house and kitchen via the Fourth EMS in accordance with company procedure

* Maintain accurate employee records, rotas and details of all conduct and performance issues - including sickness and lateness - in the Fourth Hospitality Employee Management System

Health and Safety

* Ensure all company H&S policies and risk assessments are maintained and followed

* Follow all prescribed food safety processes and checks

* Involve Surefoot in all allegations of food poisoning, following agreed processes


* Utilise the Pronett system to manage all maintenance needs and ensure legal requirements are met on time

* Ensure the highest standards of cleanliness and organisation are maintained at all times and in all areas of the site both front and back of house

Skills and characteristics

* An ability to prioritise, with a clarity of purpose

* A can-do attitude

* Leadership: someone who leads by example and commands respect

* A values driven individual who embodies Rosa’s values, most notably those around respect and honesty, celebrating the best of Thai and Western cultures and values

* Experience managing a team, preferably in a casual dining environment

* Excellent written and spoken English


How to Apply - email to Sue Davison