With local lockdown rules now in place, Trinity Leeds remains open in line with Government advice. Shops and restaurants will continue to operate as takeaway and delivery only to adhere to Government regulations. The safety of our staff and guests is our number one priority, and we are working hard to ensure Trinity Leeds is a safe environment for all.
Are you making people wear masks or face coverings?
We are asking people to follow government guidance. This means guests MUST wear a face covering in shops and indoor shopping centres such as Trinity Leeds. Facemasks must be worn until you are seated to eat and drink.
Restaurants and bars are table service only. You must wear a mask inside takeaways as well as in restaurants and bars, except when seated at a table to eat or drink.
What happens if someone isn’t wearing a mask?
It is mandatory to wear a face covering in shops and indoor shopping centres. We will continue to work with law enforcement agencies to encourage all guests to follow guidelines.
I can’t wear a mask. Will you make me?
Our teams are making sure they are knowledgeable about exemptions for those who are unable to wear a face covering. We want our destinations to be inclusive for all so if you are exempt from wearing a covering please let our centre teams know and we will offer assistance.
I forgot my mask. What now?
We have a very limited number of masks that we can supply to guests in an urgent situation. We strongly advise guests to ensure they have their mask with them before they travel to Trinity Leeds.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card. Card payment will be required for Trinity Leeds gift cards.
Will there be a limit to how long I can spend in the centre?
No limits will be applied to the amount of time you are able to spend in the centre.
Will you be temperature checking shoppers and staff?
We are following government guidelines which means we won’t be carrying out temperature checks on entry for the time being. If this changes, we will let you know.
How will you ensure customers' safety?
The health and safety of guests and staff is Trinity Leeds’ highest priority. As such, the following measures have been introduced, to ensure we can welcome guests back to Trinity Leeds in the safest possible way:
You can read more about what we are doing here.
Why does your signage state keep 2 metres apart when the government guidance has been updated to 1 metre plus?
Here at Trinity Leeds we are continuing to encourage 2m social distancing in all common areas. This is a measure we've had in place since reopening to keep our guests as safe as possible. Please keep a look-out for signage telling you about this while you're here.
Do we need to park 2 metres apart in the car park?
Guests do not need to park any differently. However, we ask customers to maintain a safe distance when entering and leaving your vehicle. Guests will be able to pay at the pay stations with cash and card as normal, 2m distancing will be in place.
How do I get into the centre - has this changed?
Any local route changes will be communicated through our website, local traffic updates and our social media channels Trinity Leeds is open to all guests; however, access will be restricted if capacity is reached. Our Trinity Street entrance will be ‘exit only’.
Please note: To acess Primark please use our entrance at the top of Albion Street entrance ( Next to our external Boots entrance )
Are all the toilets open?
All our toilet facilities will be open as normal, we will operate a one-way queuing system and 2-metre markers will be in place. Alternate urinals and wash basins will be out of use to ensure 2 metre distancing is in place.
Will all the baby feeding and changing facilities be open?
Yes, all our baby feeding and changing facilities will be open and will be sanitised and cleaned continuously.
Why is there a one-way system in place?
A one-way system makes it easier for everyone to follow social distancing guidelines. Signs are in place to make it clear where one-way systems are being implemented.
Will there be any changes to the lifts?
Lift access will be subject to social distancing guidelines. We ask priority is given to disabled customers and those with pushchairs.
Is there any change to the local buses/ park and ride?
Please check our ‘Getting Here’ page for all information on all public transport updates and Park & Ride.
Is Guest Services open?
Yes, Guest Services will still be open 9am-5.30pm Mon- Sat and 10.30am-5.30pm Sun. It will be running with limited staff to ensure social distancing can be maintained. Please do not hesitate to ask a member of security team/ mall cleaning staff if you need assistance. Collect+ and our shop and drop service will be temporarily unavailable.
I am in a vulnerable / at risk group - do I get priority access?
We will be able to assist members of the public who identify themselves or notify us in advance.
I can't stand for long periods, what support is available to me in the centre and in the queue?
Selective seating will be available throughout the centre, all seating will be subject to social distancing guidelines. Shopmobility is available and can be accessed by visiting our Guest Services. To book a wheelchair or mobility scooter to use in Trinity Leeds please contact Guest Services on 0113 394 2415 or email email@example.com. You will need to bring photo ID, including proof of address, with you on the day.
What shops are open and what are their trading hours?
A full list of our current trading stores and opening hours can be found here.
Do I have to queue for each store?
Due to restrictions in capacity within the stores, queueing to enter a number of stores is possible.
Is Trinity Kitchen open?
Yes, plus many eateries are open for collection and takeaway through Uber Eats and Deliveroo. To ensure we can maintain social distancing, we will have designated entrance and exit points for each of the traders and waiting areas. These will be clearly marked when arriving at Trinity Kitchen.
Which of your bars and restaurants are open for takeway and delivery?
For a full list of openings, click here. Remember, not all eateries will be open, hours will be subject to change, and you can expect there to be a lots of new measures in place to allow social distancing.