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your visit

Customer Service Lounge

Come and chat to our friendly and knowledgeable Customer Service Hosts. Here to help with anything from finding that must-visit store, to travel advice or just happy to talk about what's on in Leeds. All you need to do is ask!

The Customer Service Lounge is located on the first floor opposite H&M, alternatively look out for our Welcome Hosts who are based at various locations throughout the centre.

Services available in the Customer Service Lounge include:

Concierge service

The Customer Service Lounge team is here to help customers in any way possible, including all enquiries relating to Trinity Leeds, the city, events and retailer offers at all stages of a customer’s visit.

Shop and Drop

Customers are welcome to leave their shopping from Trinity Leeds with the Customer Service Lounge during our opening hours, at no charge.

Leeds Visitor Information

If you're new to Leeds or simply looking for new things to do, we can provide you with information about the city including maps, travel information and guides to what's on.

Quiet Room

As part of Trinity Kitchen, Trinity Leeds has made a quiet room available for all who wish to use it for contemplation, prayer and reflection.


We have recently installed our NEW WiFi... A faster, stronger connection with no need to sign up! Just connect to Trinity_Guest and click accept.

Accessibility Services

From audio support in our lifts to complimentary wheelchair and mobility scooter hire, we do our best to ensure that all our visitors enjoy themselves during their visit.

To book a wheelchair or mobility scooter to use in Trinity Leeds please contact the Customer Service Lounge on 0113 394 2415. You will need to bring photo ID with you on the day.

Trinity Leeds also has accessible toilets and a Changing Places facility, both of which can be located on the first floor between Côte Brasserie and Everyman Cinema and next to the entrance of Trinity Kitchen (accessed via escalator) (view on Centre Map). The facilities are fully equipped but the users need to provide their own sling. 

For more information, visit the Changing Places website.

Please see a map of Leeds City Centre car parks and on street disabled parking on the Leeds City Council website here

If you plan to arrive by car, we have 14 parking spaces reserved for disabled access on Level 2A (Trinity Leeds entrance/exit level).

Collect + Click & Collect service

Collect+ is the easy way to send and collect parcels, early ‘til late, seven days a week. Buy online at any of the participating retailers and get your package delivered to the Customer Service Lounge, it’s as easy as that!