Come and chat to our friendly and knowledgeable Guest Service Hosts. Here to help with anything from finding that must-visit store, to travel advice or just happy to talk about what's on in Leeds. All you need to do is ask!
The Guest Services Lounge is located on the first floor opposite H&M.
Services available include:
The Guest Service team are here to help customers in any way possible, including all enquiries relating to Trinity Leeds, the city, events and retailer offers at all stages of a customer’s visit.
This is now available at Guest Services.
If you're new to Leeds or simply looking for new things to do, we can provide you with information about the city including maps, travel information and guides to what's on.
As part of Trinity Kitchen, Trinity Leeds has made a quiet room available for all who wish to use it for contemplation, prayer and reflection.
We have recently installed our NEW member only WiFi... A faster, stronger connection. Just search for Trinity_Guest and sign up to have free WiFi whenever you visit Trinity Leeds.
Covid-19 PCR Randox Testing Kits are available to collect from the Trinity Leeds Guest Services Lounge.
Looking to refresh your wardrobe? From coats to evening wear, Trinity Leeds Dry Cleaning services start at £6.00, with shirt pressing from £3.50.
ChargedUp phone charging is now at Trinity Leeds! ChargedUp are on a mission to keep your devices charged when you are on the go. All of their power banks have every cable you could possibly need built-in. This includes Lightning for Apple devices, micro-USB for Android and USB-C too. To access one of the fast-charging power banks at Trinity Leeds simply download the “ChargedUp” app on the App Store or from the Google Play store
Missed a delivery while you’ve been at work? Not got round to getting to the post office during your break? No worries!
We’ve partnered with Inpost to bring parcel lockers to Trinity Leeds to make online shopping and sending parcels super easy. Whether you’re picking up or dropping off a parcel, all you do is scan a code and the locker door pops open! The locker is located in the east toilet corridor on level 4 by our customer toilets, you can pick up parcels between the hours of 09:00am-19:30pm Monday – Saturday and 11:00am – 16:30pm on Sunday.
The Guest Services Team positioned on the first floor provide free Hidden Disability Lanyards to Guests requiring additional assistance whilst visiting the centre, our stores and restaurants.
The Guest Services Team positioned on the first floor provide various free Sensory Toys for those who need a little distraction whilst shopping.
Our Guest Services Team have a facility whereby we can communicate with pictures via email.
Therefore, if you are planning a visit, we may be able to assist in sending photos of where you would like to visit beforehand so that you are more familiar with navigating the centre. We can also engage via email if you have any queries. Please email firstname.lastname@example.org should you need assistance.
Trinity Leeds have partnered with local charity, Leeds Autism Services, to make Quiet Hour a reality in our shopping centre.
Quiet hour is launching on March 29th 2022 and will be on every Tuesday 10-11am.
Getting involved with Quiet Hour is easy. Do what you can to make your space more accessible and calming for customers. This usually involves the following but is not limited to:
- Turning down music
- Turning down or reducing levels of in-store lighting - Limiting backround noise and chatter
- Reducing tannoy announcements
- Limiting strong smells
If you have any suggestions for quiet hour please contact email@example.com
Visit The Entertainer toy store every Saturday between 9am-10am for their 'Quiet Hour' where they will turn off all music. Quiet Hour is designed to make shopping a more comfortable experience for children with autism, who can find busy crowds and loud noises overwhelming.
We are a Sector Partner of Purple Tuesday, and a Founding Member of Purple Tuesday 365. We are fully committed to improving the customer experience for disabled guests 365 days a year.
From audio support in our lifts to complimentary wheelchair and mobility scooter hire, we do our best to ensure that all our visitors enjoy themselves during their visit.
To book a wheelchair or mobility scooter to use in Trinity Leeds please contact Guest Services on 0113 394 2415. You will need to bring photo ID, including proof of address, with you on the day.
Trinity Leeds also has accessible toilets and a Changing Places facility, both of which can be located on the first floor between Côte Brasserie and Everyman Cinema and next to the entrance of Trinity Kitchen (accessed via escalator) (view on Centre Map). The facilities are fully equipped but the users need to provide their own sling.
For more information, visit the Changing Places website.
Please see a map of Leeds City Centre car parks and on street disabled parking on the Leeds City Council website here
If you plan to arrive by car, we have 14 parking spaces reserved for disabled access on Level 2A (Trinity Leeds entrance/exit level).
Collect+ is the easy way to send and collect parcels, early ‘til late, seven days a week. Buy online at any of the participating retailers and get your package delivered to Guest Services, it’s as easy as that!