Love Trinity Leeds Loyalty Scheme Rules
1. The Loyalty Scheme at Trinity Leeds Shopping Centre is operated by Land Securities Properties Limited (company number 00961477) with its registered office at 5 Strand, London, WC2N 5AF (“Land Securities”, “we”, “us”, “our”).
2. These Rules will govern your membership of the Loyalty Scheme, please read them carefully. By taking part in the Loyalty Scheme, you are deemed to have accepted these Rules.
How the scheme works
3. Members of the Loyalty Scheme will be able to collect points on purchases from participating retailers in the Trinity Leeds Shopping Centre. Collecting a certain number of points will entitle you to receive benefits, discounts and special offers from participating retailers (“Offers”).
4. The Offers you have access to will depend on the number of points you have collected.
How to take part
5. To take part in the Loyalty Scheme, you should download the Loyalty Scheme App onto an internet enabled mobile phone.
6. We will also send a limited number of Loyalty Scheme Cards to selected customers by post. If you have received one of these cards, you can use this to participate in the Scheme.
7. There will also be a limited number of Loyalty Scheme Cards available in the Customer Service Lounge at the Trinity Leeds Shopping Centre. These shall be issued on a first come first served basis.
8. If we have given you a Loyalty Scheme Card, it is your responsibility to take care of this card. If your card is lost or stolen, you should contact us immediately and we will arrange for the Loyalty Scheme Card to be cancelled. There are a limited number of Loyalty Scheme Cards and so we may not be able to provide a replacement. In such circumstances, you can continue to take part in the Loyalty Scheme by downloading the Loyalty Scheme App. We are not responsible for any unauthorised use of the Loyalty Scheme Card which is made by a third party whilst it is lost or stolen.
Participating retailers
9. For a list of the retailers who are participating in the Loyalty Scheme, please click here [insert hyperlink]. This list may change from time to time.
10. Please note that some retailers within the Trinity Leeds Shopping Centre may not be part of the Loyalty Scheme.
How to earn and register points
11. Each time you spend over £25 in a single transaction with a participating retailer in the Trinity Leeds Shopping Centre (a “Qualifying Purchase”), you will earn one point. In the future, we may change the value of the Qualifying Purchase required in order to earn points.
12. To register points, when making a Qualifying Purchase from a participating retailer, you will need to present your Loyalty Scheme Card or Loyalty Scheme App to the participating retailer at the point of purchase for scanning.
13. Depending on the number of points you have collected, you will be classified as a “bronze”, “silver” or “gold” member of the Loyalty Scheme. The criteria for each category is as follows:
CategoryMinimum number of points required
Bronze: No minimum points requirement
Silver: 10 points (10 x Qualifying Purchases over £25)
Gold: 20 points (20 x Qualifying Purchases over £25)
14. Points will accrue in rolling periods of 12 months at a time (a “Points Year”). The first Points Year will commence on the date of your first Qualifying Purchase. Once you have reached gold or silver status during a Points Year, you will keep that status for the whole of that Points Year. However, you can only retain the gold or silver status in the following Points Year if you make a Qualifying Purchase in the first 3 months of the following Points Year. If you do not make a Qualifying Purchase during this 3 month period, you shall become a bronze member.
15. You can check how many points you have collected by logging on to the Loyalty Scheme App. Alternatively, if we have given you a Loyalty Scheme Card, we will notify you of your balance by email at regular intervals.
16. Points have no cash value.
17. Points which you earn cannot be transferred to another individual.
Offers and how to redeem them
18. Offers are subject to availability. It may also be necessary for our participating retailers to make changes to Offers which have already been published.
19. Offers will also be subject to terms and conditions imposed by the participating retailer making the Offer (for example, closing dates, exclusions).
20. As far as possible, any relevant terms and conditions and/or details of limits on availability will be provided alongside the Offer. To avoid disappointment, please read these carefully before trying to redeem an Offer.
21. The Offers available to you will depend on whether you are a “bronze”, “silver” or “gold” member of the Loyalty Scheme.
22. Details of Offers available to you shall be shown on the Loyalty Scheme App, and in emails which we send you about the Loyalty Scheme.
23. To redeem an Offer you should present the unique bar code on your Loyalty Scheme App or your Loyalty Scheme Card to the participating retailer at the point of purchase to redeem the Offer.
24. You may be prevented from redeeming an Offer if:
24.1 you have not got the required category of membership to redeem the Offer;
24.2 the participating retailer has reason to suspect fraud or misconduct on your part or in the way the Offer is being used or
24.3 the Offer was sent to you in error due to a technical fault.
Responsibility for Offers, participating retailers and goods
25. We have no responsibility for:
25.1 the Offers made by participating retailers;
25.2 failure of a participating retailer to honour an Offer; or
25.3 goods or services which you purchase from a participating retailer using an Offer or otherwise.
26. If an issue arises in relation to any of the points listed above, you should contact the participating retailer directly to resolve the matter.
Cancellation of Offers and/or the Loyalty Scheme
27. From time to time, it may be necessary to withdraw Offers from the Loyalty Scheme. It may not always be possible to give advance warning of this.
28. Whilst we will try to ensure that the Loyalty Scheme scanners and system are available during store opening hours, you understand that there may be circumstances where the scanner and/or system is unavailable and you will not be able to accrue points on transactions made during any such period of unavailability.
29. We reserve the right to terminate or suspend the Loyalty Scheme at any time at our discretion and without reason.
30. We reserve the right to terminate your membership of the Loyalty Scheme either permanently or temporarily at any time if:
30.1 we terminate the Loyalty Scheme; or
30.2 we reasonably believe that you have failed to comply with these Rules; or
30.3 we reasonably believe you have behaved in a way which is fraudulent, inappropriate or illegal.
31. We reserve the right to terminate your membership of the Loyalty Scheme if you do not make Qualifying Purchases or redeem Offers for a continuous period of 15 months.
32. Where your membership of the Loyalty Scheme is terminated then from the date of termination:
32.1 you will no longer be entitled to collect points;
32.2 you will not be able to redeem Offers; and
32.3 any accrued points will be cancelled.
Withdrawal from the Loyalty Scheme by you
33. If you no longer wish to take part in the Loyalty Scheme, you can do so by simply ceasing to use the Loyalty Scheme App or your Loyalty Scheme Card.
Privacy Policy
34. We are committed to protecting the privacy of members of the Loyalty Scheme. When you take part in the Loyalty Scheme, we will collect certain information from you including your name, email address, telephone number and any other information you provide, such as age group, interests and preferences.
35. We will use this information to:
35.1 register you as a member of the Loyalty Scheme;
35.2 log points which you earn when shopping with participating retailers;
35.3 provide you with details of Offers and enable you to redeem Offers with participating retailers;
35.4 collect statistics about your use of the Loyalty Scheme. We aggregate this data and it does not identify any member. We use it for research, monitoring and administrative purposes. Furthermore we may disclose this aggregated data to third parties for marketing, advertising or other promotional purposes.
36. If you agree, we may also:
36.1 use information you provide us to contact you by email or SMS about our new developments, services and any other information we think may be of interest to you based on your use of the Loyalty Scheme;
36.2 pass information you provide us on to companies within our group of companies so that they can contact you by email or SMS with details of developments and activities which may interest you.
37. We may pass on or allow access to your information:
37.1 to our suppliers, contractors and professional advisors where this is necessary for them to provide services and facilities to us;
37.2 to any purchaser of all or part of our business or the Trinity Leeds Shopping Centre;
37.3 where we are required to do so by law, court order or other legal process;
37.4 where, acting in good faith, we believe disclosure is necessary to assist in the investigation or reporting of suspected illegal or other wrongful activity;
37.5 to protect and defend our rights or property.
38. You have the right to opt out of receiving any marketing information which we send you. If you have previously consented to receiving marketing information from us and change your mind, you can withdraw your consent by emailing us at love@trinityleeds.com.
39. You have the right to request a copy of the personal data which we hold about you. You can request this information by contacting us at love@trinityleeds.com. We may make a small charge for providing this information.
40. If you think any of the information we hold about you is out of date or incorrect, you can ask us to correct or remove this information, contact us at love@trinityleeds.com.
41. It is possible that personal data we collect from you may be transferred, stored and/or processed outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom however we will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.
General
42. From time to time, we may make changes to these Rules. Where this happens, we will notify members with a notice on our website.
43. These Rules are subject to English law and any disputes arising out of these Rules and/or the Loyalty Scheme shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
44. For any comments, suggestions or questions about the Loyalty Scheme or these Rules, you can contact us on love@trinityleeds.com.